Who we are

TrueLab Game Studios is an international game developer providing stunning games with diverse mechanics and original graphics. We offer a growing portfolio of next-generation HTML5 titles with smooth and engaging gameplay, unique bonus features and authentic top-quality visuals. Our team consists of innovators that live and breathe creativity while maintaining the highest level of professionalism and continued development. We are passionate about game development and are always on the lookout for talented professionals to join our team.

We are seeking an proactive and detail-oriented Junior Customer Support Engineer to join our team. The preferable locations are Georgia, Armenia, Poland, Serbia, Romania but it could be fully remote work (with the location in CET zone only).

Who you are:

Proactive - person who anticipates issues before they arise Collaborative - Someone who knows what means to be the team Problem solver - You enjoy resolving issues and improving procceses

What you do

As a Junior Customer Support Engineer, you are a proactive individual with excellent communication skills. You thrive in a dynamic environment and enjoy collaborating with cross-functional teams to resolve issues and improve system functionality.

  • Manage tickets from business partners and clients, ensuring timely resolution according to SLA.
  • Conduct thorough investigation of bugs and system setup based on client requests.
  • Collaborate with cross-functional teams to address client inquiries and resolve issues effectively.
  • Write clear instructions and maintain knowledge base to facilitate seamless support processes.

What You Know:

  • Strong written and verbal English skills (upper-intermediate and higher).
  • Education in IT or related fields
  • Work experince in Jira
  • Excellent communication and teamwork abilities.
  • Analytical mindset and problem-solving skills.
  • Eagerness to develop technical skills, analyze non-standard tasks, and enhance system functionality.

*The experience and knowledge of iGaming industry, will be considered as the huge plus

Why you and us

At TrueLab Game Studios you will find a highly motivated team of talented professionals who truly love what they do, and are always open to innovations and ideas. We offer great opportunities for growth and development. We are enthusiastic about the work we do and hope to gather a larger group of like-minded people! Our team spirit and mutual support inspires us to reach new heights.