Terms of use

Terms of Use and Risk Notifications of the TrueFlip Platform

The Terms and Conditions stipulated below are effective as of November 16, 2018.


1. These Terms and Conditions ("T&C" or "Agreement") constitute a binding agreement and govern the contractual relationship between Blockchain Games N.V., hereinafter referred to as "True Flip" or "We", "Us"; or "Our"; and You, as the user and customer, hereinafter referred to as "User" or "You" or "Yours" of trueflip.io website through related enabling internet, mobile or other platforms.

2. The web-site trueflip.io is held and operated by Blockchain Games N.V., a company incorporated in Curaçao at Heelsumstraat 51, E-Commerce Park, Curaçao. Blockchain Games N.V. is licensed as an Information Provider legally authorized to conduct online egaming operations with Antillephone N.V., Curacao (License No. 8048/JAZ issued to Antillephone N.V., Authorized and Regulated by the Government of Curacao). SGL STIPULUS GATE LTD, a limited liability company registered in the Republic of Cyprus, registration number HE 391079 as of November 15, 2018, Registered Office: Riga Feraiou,7-9, LIZANTIA COURT, Flat/Office 310, Agioi Omologites, 1087, Nicosia, Cyprus, is contractually authorized by Blockchain Games N.V. to process all sums deposited or withdrawn by the Users while gaming through the corresponding payment institutions, aggregators and banks.

3. The User must read, agree and accept all of the T&C contained in this Agreement without modifications, which include those T&C expressly set forth below and those incorporated by reference, before the User may become an active, registered User of trueflip.io. These Agreement comes into force as soon as you click on “I agree with Terms of use and Privacy policy” checkbox button, by doing which you signify to trueflip.io that you have read these T&C and accept them. By using of the Website you also signify that you agree with these Terms and Conditions. This Agreement shall also apply to all Services provided via mobile devices, including downloadable applications. All references to the use of the Website shall be construed as references to the use of our Services provided for mobile devices.

4. Blockchain Games N.V. may amend and/or assign this Agreement or any rights and/or obligations from time to time. The Terms and Conditions and the Privacy Policy are published on the Website and may be changed at any time. The new version of these Terms and Conditions will take effect immediately upon clicking checkbox “OK” following the text of the noted T&C and confirming that the User has read and agreed to the Terms & Conditions and the Privacy Policy” presented to him/her before use of the website. By continuing to use the Website, the Services or the software offered by Blockchain Games N.V., the User agrees to be bound by the T&C as well as by the latest modifications to it. If the User does not agree to be bound by the changes to these T&C, the User must not use or access Our Services, and inform Us in writing immediately. In order to avoid misunderstandings and disputes at a later stage, Users can print out these T&C. Blockchain Games N.V. may publish these General Terms and Conditions in a number of languages and shall reflect the same principles. This is done for information purposes and to help Users. It is however the English version that constitutes the legal basis of the relationship between You and Blockchain Games N.V. Should there be any discrepancy between the T&C in the English version and the version in any other language, the English version shall prevail.

5. Blockchain Games N.V. reserves the right to refuse and/or cancel Services at its own discretion where the Services are illegal to use.

6. Rules and explanations in respect to the games provided separately on the Website are incorporated into these T&C by reference.

Eligible users

7. The Website and its services are available to, and may only be used by individuals, who can enter into legally binding contracts under the applicable law and reside in countries and geographic regions where online gambling is allowed by law. It is the User’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

8. The User assures Blockchain Games N.V that he/she is over 18 years or such legal age of majority as stipulated in the jurisdiction of his/her residence. No person under 18 years or other legal age of majority in User's jurisdiction of residence may be registered as a User and any funds deposited by such a person shall be returned to his/her personal account. If the real age of the person reveals to be under 18 years or other legal age of majority in User's jurisdiction of residence at any time after his/her registration at the website the sum of winnings received by such User shall be annulled. We are entitled to require User to provide proof of age and to deny a User's access to the Service if it has reasons to believe that the minimum age requirement is not fulfilled. We notify You that parental control protections (including computer hardware, software, or filtering services) are commercially available that may help to block access to material that is harmful to minors. You may find information about providers of these protections on the Internet by searching “parental control protection” or similar terms.

9. The User guarantees at all times not to be a resident of countries including, but not limited to the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Netherlands, Oman, Pakistan, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Spain, UAE, UK.
Players from the following countries are not eligible to use the Website and play game or win any jackpots from jackpot games that are offered or will be offered by Blockchain Games N.V. True Flip will make reasonable efforts to prevent players from these countries to reach the games. If players from any of the stated countries win the jackpot, the jackpot win will be annulled.

User’s account registration

10. In order to use the Website, the User must complete the registration form and open a User account ("Account") on the Website. The User must fill in the registration form provided by True Flip which shall at least include the following details:
a) User's email. The User is restricted to use temporary or fake email;
b) User’s Username. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an Internet link or account names, which allude to certain rights of the User. We reserve the right to suspend accounts with an unacceptable username. Accounts can be reactivated as soon as suitable and an acceptable alternative username has been chosen.
c) User’s password. The User is advised to choose a strong and non-predictable password for security reasons and is responsible for ensuring that this password is kept as highly confidential. If there is concern that the secrecy of Username and Password is no longer the case, the User should notify Blockchain Games N.V. immediately.
d) User’s consent with these Terms and Conditions and Privacy Policy by clicking “I agree with Terms of use and Privacy policy” checkbox button;
e) User’s consent that he is older than 18 years or any other legal age of majority by clicking “I’ve reached the age of majority” checkbox button.

11. User can also voluntarily submit in User’s Account the following information:
a) Date of Birth.
b) The User's place of residence.

12. The User warrants to provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of any person, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one's identity from Blockchain Games N.V. for any purpose will be prosecuted under the law. In order to receive access to the Website User may be asked to provide valid subsisting verification of identity and relevant information. The Company reserves the right to ask for the proof of age from the User and block access to the website or suspend the user’s account if it fails to meet this requirement.

13. After the registration process the User shall provide True Flip with valid identification information under Know Your Customer (KYC) procedures. The User shall do it:
i) before first withdrawal of funds takes place irrespective of the amount;
ii) in case of a deposit for the sum equal to or exceeding 2000 euros or
iii) in case of depositing in amount of 7 500 euros or more (by several installments) by the same User during a month. KYC procedure is performed under the rules of KYC/AML Policy and only in case of fiat deposits and withdrawals.

14. True Flip reserves the right to carry out valid identification of a User under Know Your Customer (KYC) procedures in cases not covered by p.13 hereof if there’s strong grounds to believe that there’s risk of commitment of fraud, money-laundering or any abuse on the part of the User or in case of frequent and major withdrawals by one User during a reasonably short period of time.

15. All Users of trueflip.io Website ensure by accepting the Terms & Conditions at least the following:
a) The User has completed the registration form truthfully and correctly.
b) The User is not an individual under 18 years or other legal age of majority in User's jurisdiction.
c) The User is neither under legal supervision nor restricted in his business activities.
d) The User has registered personally and not on the behalf of someone else.
e) The User uses the account for personal use and has no commercial intentions.
f) The User has no knowledge about any bet result of the underlying bet before placing it.
g) The User does not have multiple accounts on trueflip.io website.
h) The User has read and accepted these Terms and Conditions.
i) The User cannot sell, transfer, assign and/or acquire by any other means the accounts to/from other Users.
j) The User assures that he/she won’t use his/her account to transfer funds amongst his/her accounts.

Obligations of user and usage of account

16. It is prohibited for Users to sell, pledge, transfer and/or acquire accounts to/from other Users. Funds can only be remitted to the account from which they were deposited.

17. Blockchain Games N.V. accepts as a User only natural persons with a single account. Neither a legal entity nor corporate body is allowed to open or to have an account on trueflip.io website.

18. We will treat as a highly confidential information the data that the User entrusts to us in accordance with our Privacy Policy.

19. The User shall not treat Blockchain Games N.V. as a financial institution nor expect receipt of interests on his/her deposit/s.

20. Any amount credited to a User's Account by mistake should be immediately reported to Blockchain Games N.V. by the User. Any winnings and funds received by the User by mistake are invalid regardless of how they were received.

21. In case of misconduct on the part of the User, Blockchain Games N.V. is entitled to immediately terminate the Agreement with the User and exclude him/her from further use of the Website. Further, we are entitled to interrupt and terminate on-going activities, to block the User or the User's Account with or without prior notice and to retain the User's credit and winnings achieved through misconduct until clarification of the situation.

22. In case of indication of any fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity which became the basis of a provision of a bonus, prize, jackpot or other winning to the User, the Account of such User shall be made annulled along with any and all profits or losses gathered.

Dormant account

23. A Dormant Account is a User Account into which User has not logged for twelve consecutive months. If your User Account is deemed to be inactive or dormant, Blockchain Games N.V. reserves the right to “freeze” the account until further confirmation of identity by the User. In order to continue using his/her dormant account and withdraw the funds the User shall confirm his/her identity by undergoing KYC procedure from the very beginning.

24. If the User doesn’t start using his/her dormant account within 18 first months from the date of its registration, True Flip reserves the right to cancel such account and forfeit the balance.

Closing of the account

25. User may close User account by contacting Us via [email protected] True Flip shall return to You any and all funds from User Account. The method of repayment will be chosen at absolute discretion of True Flip.

26. True Flip reserves the right to close your User Account and to refund to you funds from the balance of the User Account, subject to the deduction of relevant withdrawal charges, at True Flip’s absolute discretion and without any obligation to state a reason or give prior notice.

Deposits / payments

27. User may only participate in games if he/she has sufficient amount of virtual currency or EUR at User’s account for such participation. The virtual currency includes TFL Tokens (TFL), Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Dash (DASH). It is restricted to deposit fiat currency just with intent to withdraw virtual currency.

28. If deposits / payments by credit cards or bank transfers are restricted in certain countries, Users from such countries are only allowed to make deposits in virtual currency.

29. True Flip reserves the right to perform additional identification procedures (KYC) when User make deposits into his/herUser Account in accordance with the terms and conditions of True Flip KYC&AML Policies.

30. The minimal amount of deposit in User account is equivalent to $10 EUR. Deposits in virtual currency should be made at the applicable exchange rate.

31. The applicable exchange rate is a volume-weighted average price of Ethereum (ETH) or Bitcoin (BTC) or any other accepted virtual currency in EUR equivalent at the price defined at Coinmarketcap (available in the Internet via coinmarketcap.com) at the moment of deposit.

32. The User may only use his/her own personal credit/debit card or virtual currency wallet or other payment method to deposit to/withdraw from the User’s Account. The name written on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on User’s Account.

33. Under certain circumstances, True Flip can credit a User’s Account with “Welcome Bonus”. The conditions for the crediting of the “Welcome Bonus“ and the amount of such credit is determined by True Flip and set out on the website from time to time. If an account contains both the funds from deposit and credit funds, the credit funds will only be available for wagering once the existing deposit has been run out of.


34. To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account. True Flip reserves the right to check User’s identity and source of deposited funds prior to processing payouts and to hold withdrawals for the time needed to check the User’s identity. In case of false personal data provided by the User, the withdrawal can be denied and the User account can be cancelled. The User will be informed thereof by email noted at his/her User’s Account.

35. The minimal amount for withdrawal is equivalent to $10 EUR in fiat or virtual currency at the applicable exchange rate. The maximum amount for withdrawal depends on the payment method the User decides to use. If the requested amount of withdrawal exceeds the limit of a particular payment method, the amount will be withdrawn by installments.

36. The User cannot withdraw fiat currency if funds he/she deposited to were in virtual currency. And conversely: virtual currency deposit prevents the User from withdrawal in fiat. All withdrawals are made only in virtual currency or in fiat currency depending on a deposit method.

37. True Flip charges a 2% fee for withdrawals that is due to blockchain fees and transaction fees inside the platform in case the withdrawal is made in virtual currency.

38. Please note that the TFL Token is an internal operating currency of the website.

39. Cryptocurrency withdrawals will be made to User’s virtual currency wallet bound to the User’s Account. In order to withdraw any virtual currency which has been deposited, True Flip requires the blockchain to give at least 3 confirmations of User’s last deposit, before a withdrawal can be made.

40. In case of winning in amount of 15000 Euro or more in virtual or fiat currency, True Flip reserve the right to divide the pay-out into monthly installments not exceeding 15000 Euro.

41. In order to make a withdrawal, a player using fiat currencies in a game must play through active deposited amounts at least once prior to withdrawal. Players depositing a virtual currency need to play through active deposited funds at least 3 times prior to withdrawing due to the higher risk of fraud.

Fees and taxes

42. The User is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of User’s residence.

43. In countries where the report of winnings and losses is legally prescribed by legal authority or financial institution, the User is responsible for reporting his/her winnings and losses at such authorities.

Miscarried / aborted games

44. True Flip takes every precaution to avoid as much as possible, any technical anomaly or problem. However, this is not always possible. By these reasons:
a) True Flip, our suppliers and / or licensors are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to games. Refunds may be given solely at the discretion of the management;
b) True Flip, our suppliers and / or licensors accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content, including and without limitation to:
i. Delays or interruptions in operation or transmission;
ii. Loss or corruption of data;
iii. Communication or lines failure;
iv. Any site or content misuse;
v. Any errors or omissions in content;
c) In the event of a system malfunction all wagers are void;
d) If Your game miscarries because of a failure of the system, We shall refund the amount wagered in Your game by crediting it to your User Account or, if User Account no longer exists, by paying it to You directly, in an approved manner. If You have accrued credit at the time the game got miscarried, the value of the credit in virtual or fiat currency will be paid out to the User Account or, if User Account no longer exists, it will be sent to You directly, in an approved manner;
e) True Flip shall take all reasonable steps to ensure that its computer system enables Your participation in a game. If after You have made a wager, gameplay is interrupted by a failure of the telecommunications system or a failure of Your computer system, the Game will resume at the exact time immediately before the interruption occurred. If, however, such resumption is not possible, We shall:
i. Ensure that the game is terminated;
ii. Refund the amount of the wager to You by placing it in Your Account.

Responsible gambling

45. True Flip wants to ensure that its Users gamble in a responsible manner, but We also acknowledge that gambling can be addictive to some people and affect their lives negatively. Since We care for Our Users, and want online gaming to be an enjoyable experience, We offer various measures which can be taken by a User to gamble in a responsible manner.

46. For those customers who wish to restrict their gambling, we provide voluntary self-exclusion tools, which enable you to close your account or restrict your ability to place bets. If you require any information relating to this facility, please contact Customer service [email protected] We will endeavour to implement your request within a reasonable time period and to ensure compliance with your self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling before your request has been implemented or you seek to use the Website in such a way that we cannot reveal or determine that. You acknowledge that exclusion and limits are set per account, and should you have accounts at more than one site owned by us, you must set the limits on each account.

47. You may contact any of the following organizations for consultation and support if you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines: http://www.gamblersanonymous.org, http://www.gamcare.org.uk, https://www.gamblingtherapy.org.

Anti-fraud policy

48. True Flip has a strict anti-fraud policy. If the User is suspected of fraudulent actions including, but not limited to:
a) participating in any type of collusion with other Users;
b) development of strategies aimed at gaining of unfair winnings;
c) fraudulent actions against Blockchain Games N.V. or its payment providers;
d) charge back transactions;
e) creating two or more accounts;
f) other types of cheating;
g) or become a bankrupt in the country of his/her residence.

49. In case of reveal one or several such actions on the part of the User or other similar actions,True Flip reserves the right to cancel the user account and suspend all payouts to the User. This decision is at sole discretion of True Flip and the User will not be notified or informed of the reasons of such actions. True Flip also reserves the right to inform the regulatory bodies of the User’s jurisdiction of such fraudulent actions performed by the User.

Zero tolerance to abuse of promo-games

50. Blockchain Games N.V. have zero tolerance to abuse of promo-games. User who will try to gain advantage of Blockchain Games N.V. welcome offers / other promotions agrees that Blockchain Games N.V. reserves the right to void bonuses and any winnings from User:
a) use of stolen cards or cryptocurrency wallets;
b) chargebacks;
c) creating more than one account in order to get advantage from Blockchain Games N.V. promotions;
d) providing incorrect registration data;
e) any other actions which may damage the Blockchain Games N.V.

51. In case of reveal of abuse of promo-games on the part of the User Blockchain Games N.V. reserves the right to close User’s Account without refundingthe account balance to him/herat Blockchain Games N.V.’s absolute discretion and without any obligation to state a reason or give prior notice.

52. Criminal charges will be brought against any User or any other person(s), who has/have manipulated the Blockchain Games N.V. system or attempted to do so. Blockchain Games N.V. reserves the right to remove and/or change any games or events being offered at the website.

53. Should the User becomes aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the User agrees immediately to report of any such error or incompleteness to Blockchain Games N.V. Should the User fails to fulfil the obligations stated at this clause and abused the results of such errors or incompleteness, Blockchain Games N.V. has a right to full compensation for all damages related to the error or incompleteness, including any damages incurredas a result of the respective error/incompleteness and the failed notification by the User.

54. Any returns, deposits, winnings or bonuses which the User can gain or accrueby using the duplicate/multiple account shall be forfeited, and Blockchain Games N.V.is entitled to demandfrom the User any funds which have been withdrawn during use of such duplicate/multiple account in a legal procedure.

Intellectual property

55. You hereby expressly agree that all rights, title, and interest in and to all intellectual property rights, including, without limitation, patents, copyright, trademarks, trade secrets and all other related proprietary rights to this Website belong to True Flip and/or its licensors and True Flip and/or its licensors are the sole and exclusive owners thereof. All rights to the website not expressly granted herein are reserved. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the website, its products or Service except as expressly authorized herein. Except as otherwise provided, the Content published on this website may be reproduced or distributed in unmodified form for personal non-commercial use only. Any other use of the Content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of True Flip is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

56. True Flip hereby disclaims any rights to trademarks, Service marks, trade names, logos, copyright, patents, domain names or other intellectual property interests of third parties. All intellectual property interests of third parties listed above are the properties of their respective owners. Third Parties’ Material is the property of its respective owners. True Flip disclaims any proprietary interests in the intellectual property rights other than its own.

Disclaimers of risks

57. True Flip is not a financial institution, it does not provide financial advice or asset management services and does not provide services of conversion from virtual currency and fiat currency. User account does not bear any interests from depositing. The User cannot exchange virtual currency to fiat currency and fiat currency to virtual currency via True Flip. If User wants to make a deposit in fiat currency from virtual currency, User should make it through third party services not affiliated with True Flip.

58. The User understands and accepts the risks in connection with transferring virtual currencies to the User’s Account to trueflip.io and purchasing TFL Tokens. In particular, but not limited, the User understands the inherent risks listed hereinafter:
a) Risk of software weaknesses: The User understands and accepts that the Blockchain System concept, the underlying software application and software platform is still at an early development stage and unproven, that’s why there is no warranty that the process for creating TFL Tokens will be uninterrupted or error-free and why there is an inherent risk that the software could contain weaknesses, vulnerabilities or bugs causing, inter alia, the complete loss of Bitcoins.
b) Regulatory risk: The User understands and accepts that the blockchain technology allows new forms of interaction and that it is possible that certain jurisdictions will apply existing regulations or introduce new regulations addressing blockchain technology based applications which may be contrary to the current setup of the System and which may, inter alia, result in substantial modifications of the Service, including its termination and the loss of virtual currencies, such as TFL Tokens for the User.
c) Risk of Loss of private key: virtual currencies in account wallet can only be used by means of wallet seed or combination of private key and password. The private key is encrypted with a password. The User understands and accepts that if his wallet file or password respectively his private key got lost or stolen, the obtained Bitcoins or other cryptocurrenciesat the User’s Wallet or password will be unrecoverable and will be permanently lost together with the wallet seed.
d) Risk of theft: The User understands and accepts that the Service concept, the underlying software application and software platform may be exposed to attacks by hackers or other individuals that could result in theft or loss of bitcoins (or other cryptocurrencies) or TFL Tokens, impacting the ability to develop the Services.

Limitation of liability

59. The User is aware of the fact that gambling at the website may lead to losing money. True Flip is not liable for any possible financial damage arising from the use of the website and happened due to the reasons out of control of True Flip.

60. Blockchain Games N.V. is in no way responsible for any access to a User's account by a third person and will not be held responsible for any loss suffered due to the illicit use of a User's password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a User was registered correctly.

61. Blockchain Games N.V. is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit User’s access to the website or prevent User from an uninterrupted play.

62. Some circumstances may arise when a wager is confirmed, or a payment is performed, by us by mistake. In all these cases Blockchain Games N.V. reserves the right to cancel all the wagers accepted due to such error, or to correct the mistake made by re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error.

63. If True Flip credit your User Account with winnings that do not belong to you by mistake, whether due to a technical error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from User Account as soon as We become aware of the mistake. If you have withdrawn funds that do not belong to you prior to us becoming aware of the mistake, the amount paid by mistake will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In case of an incorrect crediting, you are obliged to notify us immediately by email.

64. Blockchain Games N.V., its directors, employees, partners, service providers:
a) do not warrant that the software or the Website is/are permanently fit for their purpose;
b) do not warrant that the software and Website are permanently free from errors;
c) do not warrant that the Website and/or Games will always be accessible without interruptions;

65. You agree that Blockchain Games N.V. shall be the final decision-maker of whether you have violated the Blockchain Games N.V.’s rules, terms or conditions in a manner that results in your suspension or permanent block from participation at our website.

66. The website can only be used for personal purposes and shall not be used for any type of commercial profit.




Severability clause

70. If any term, provision, covenant or restriction of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remainder of the Agreement, provisions, covenants and restrictions set forth herein shall remain in full force and effect and shall in no way be affected, impaired or invalidated, and the parties hereto shall use their reasonable efforts to find and employ an alternative means to achieve the same or substantially the same result as that contemplated by such term, provision, covenant or restriction. It is hereby stipulated and declared to be the intention of the parties that they would have executed the remaining terms, provisions, covenants and restrictions of the Agreement without including any of such that may be hereafter declared invalid, illegal, void or unenforceable.


71. True Flip may assign, transfer or delegate these Terms of Use or the fulfilment of any of its obligations pursuant to these Terms of Use and/or the True Flip Privacy Policy and/or AML&KYC Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign, transfer or delegate any rights or obligations under the Terms of Use or Privacy Policy or AML&KYC Policy without True Flip’s prior written consent, which may be withheld at its sole discretion, and any unauthorized assignment and delegation by you is void and ineffective.


72. You hereby agree to indemnify and hold True Flip, its affiliates, officers, directors, agents, and employees harmless, from any expense, loss, claim, damage, fine, penalty or liability, including reasonable fees for attorneys and other professionals, payable under any judgment, verdict, court order or settlement, to the extent resulting from any claim, demand, action, suit, arbitration, or other proceeding initiated by any third party, including the assessment, claim or demand by a governmental agency or entity, arising out of your breach of these Terms of Use, including without limitation infringement by user materials of any third-party intellectual property and/or proprietary right, including, but not limited to, patent, trademark, copyright, trade secret, publicity and/or privacy.

Applicable law and dispute resolution

73. This Agreement shall be governed, construed, and enforced in accordance with the law of Curaçao.

74. The Parties will tend to solve all disputes, differences and claims that can arise out of the execution, termination or cancellation of the Agreement by means of negotiations. The Party that has some claims should send a notification to the other Party describing the arisen claims and/or differences. In case of no agreement during negotiations, the Party shall send a claim to the other Party. The party receiving the claim is obliged to respond to it in writing within 10 (ten) days from the date of receipt.

75. Any dispute, controversy or claim arising out of or in connection with this Term, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Riga International Commercial Arbitration Court in Riga on the basis of written documents (written procedure). The number of arbitrators shall be one. The language to be used in the arbitral proceedings shall be English.

Complaints / commitment to decisions

76. You may contact our [email protected] customer service according to the instructions located at the Website to give us any complaints regarding our services.

77. Complaints are handled at the support department and escalated in the organization of Blockchain Games N.V. and its affiliates if support personnel do not solve the case immediately. The User shall be informed about the state of the complaint to a reasonable level.

78. If the dispute is not resolved at Blockchain Games N.V. management level, you can contact any independent body, gaming authority or licensor noted at the Blockchain Games N.V. website.

79. In case of any dispute, you agree that the records of the server and blockchain shall act as the final authority in determining the outcome of any claim.

80. You agree that in case of unlikely disagreement between the result that appears on your screen and the game server, the result that appears on the game server and atblockchain will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

81. When we wish to contact you regarding such a dispute, we will do so by using any of Your contact details noted at your User account.


82. Any notice or other communication under this Agreement shall be in writing and shall be considered given and received when sent by email to [email protected] The Users official email for communication shall be deemed the email bound to the User Account. The language of the communication shall be English.

Privacy policy and personal information processing and storage

83. The Company is taking effective measures to protect User’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company takes all necessary measures to ensure that such third parties, for example, third party software providers or affiliates, are subject to the non-disclosure agreement with regard of such private data processing and take all necessary steps to ensure their safety.

84. True Flip has developed a Privacy Policy that governs the use and protection of User’s private information according to the applicable laws and good practices. The full text of the Privacy Policy is made available on the Platform and can be accessed at: trueflip.io/privacy-policy.

85. Despite all security measures implemented by True Flip, the User acknowledges that there are certain risks of True Flip being attacked by electronic means in order to obtain the private information and that the Company cannot guarantee full protection.